Shipping policy

  1. STANDARD DELIVERY COSTS

    Shipping within the US

    We offer FREE SHIPPING within the contiguous US on orders of $70 or more. Flat shipping fee of $6.99 will be charged for all orders under $70. Please note that Dr.Wandel is not able to deliver shipment to P.O Boxes or APO/FPO addresses, military states or U.S. territories. 

     

    PROCESSING & SHIPPING TIME

    1. Shipping Time: 2-7 business days
      We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
    2. With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed. We cannot be responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control. 



    TRACKING YOUR ORDER

    You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.


    For any further questions or requests concerning your order and its delivery, please contact our customer service at hello@drwandel.us


    FAQ

    1. My order was shipped but I have not received it.

    If order is marked as delivered but you still do not have your products, a few things may have occurred:
    - Your delivery person may have put your package somewhere discreet for security.
    - Your delivery person marked your package as delivered 1-2 business days in advance, and the package may still be on its way– we recommend waiting 48 hours from receiving a delivery confirmation before submitting a claim.
    - A neighbor, roommate, or doorman may have accepted the package for you.


    If none of the above apply and you cannot find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

    If the package is marked as delivered and has not shown up after 3-4 business days, please reach out to carrier with the tracking number.


      Let them know you did not receive your package and follow up with their recipient claim process. Once this is complete, please let us know by reaching out to hello@drwandel.us


      2. One or more items are missing from my order. 

      We are sorry we left out a product from your order.
      Please email customer service at hello@drwandel.us, as soon as possible. Please include “missing product” in the subject line and in the body of the email include the following details:

      • your name, order number, and the product(s) missing from your order